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Comprehensive Re-Guarantee Business System
External Data Integration Platform
Customer Relationship Mapping System
Institutional CRM Software
Comprehensive Guarantee Business System
Unitized Architecture Customer Information System
Integrated Credit Management System
ECIFEnterprise Customer Information File (ECIF) System
Corporate Banking CRM
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Unified Credit Granting and Limit Management System
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External Data Integration Platform
Customer Relationship Mapping System
Institutional CRM Software
Comprehensive Guarantee Business System
Unitized Architecture Customer Information System
Integrated Credit Management System
ECIFEnterprise Customer Information File (ECIF) System
Corporate Banking CRM
Retail CRM
Unified Collateral Management System
Unified Credit Granting and Limit Management System
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Intelligent Customer Service System
Archival Management System
Enterprise Content Management System
Comprehensive Re-Guarantee Business System
External Data Integration Platform
Customer Relationship Mapping System
Institutional CRM Software
Comprehensive Guarantee Business System
Unitized Architecture Customer Information System
Integrated Credit Management System
ECIFEnterprise Customer Information File (ECIF) System
Corporate Banking CRM
Retail CRM
Unified Collateral Management System
Unified Credit Granting and Limit Management System
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Intelligent Customer Service System

The Intelligent Customer Service System integrates AI technology to enhance service efficiency and customer experience. Core functions include knowledge base management, model training, customer service operations, and customer demand analysis. Supporting functions include system permission management, staff role management, parameter configuration, and batch scheduling.

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Key Pain Points Addressed
Product Features
Product Advantages
Why Choose Us
Related Solutions
Home Product Solutions Intelligent Customer Service System

Key Pain Points Addressed

Rising labor costs and low efficiency

Chaotic knowledge management and inconsistent responses

Insufficient excavation of customer needs

System compatibility and security risks

Difficulty in monitoring service quality

Product Features

Feature Details
Knowledge Base Management Module
AI Model Training Module
Omni-channel Customer Service Module
Customer Demand Analysis Module
System Security and Permission Management Module
High-Availability Technical Support Module

Product Advantages

AI-driven intelligent services

End-to-end business adaptability

High availability and scalability

Security compliance and controllable data

Data-driven continuous optimization

Why Choose Us

Technical accumulation: adopting cutting-edge technologies such as the Rasa framework and microservices architecture to ensure system performance and stability.

01

Technological leadership

02

Deep industry adaptation

03

Full-lifecycle services

04

Compliance and security assurance

05

Complete fintech service system

Related Solutions

Retail CRM

The Global InfoTech Retail CRM platform enables commercial banks to enhance customer experience and refine management practices. By empowering relationship managers, it helps banks achieve competitive advantage in an increasingly challenging market landscape.

Corporate Banking CRM

The Global InfoTech Corporate Banking CRM platform empowers relationship managers to improve sales capabilities and performance. Through digital, intelligent, and scenario-driven applications, it helps commercial banks gain a competitive edge in a highly dynamic market environment.

Customer Relationship Mapping System

The Customer Relationship Mapping System is built on the core value chain of “Data Integration – Relationship Mining – Intelligent Decision-Making – Secure Collaboration.” It delivers end-to-end customer relationship management capabilities and precisely aligns with business pain points to provide targeted solutions.

Institutional CRM Software

Designed for securities institutions, the Institutional CRM solution enables enterprise-wide customer information sharing and management of potential clients. It builds customer hierarchies to strengthen strategic client engagement, integrates service resources for sharing, enhances collaborative response with coordinated management mechanisms, and addresses challenges such as opportunity discovery and business matchmaking.
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